Join KCALA members for an ALA Webinar!  

Redirecting Negative Behavior

Need to turn around disengaged and poor performing people? Your people are your greatest asset and key to your success. Register for this program to gain cooperation and effect positive change professionally and personally. Attend this webinar and you learn about a unique skill that will change your life dramatically!

Learning Objectives
The definition, causes of, and types of negative behavior
Helpful and non-helpful responses to negative behavior and why
Redirect steps and demonstration for one of five types of negative behavior

Speaker Info:

Judy Ryan has been Owner of LifeWork Systems, an award-winning training and consulting company specializing in leadership development and culture change, since 2002. She is the recipient of the Women of Distinction award and the Vanguard Award for Innovation in Service Delivery from the St. Louis Mental Health Board. Ryan is an author, columnist, consultant, trainer, coach and keynote presenter, with guest appearances on TV and radio.

60 Minutes
Audience Level: Essentials