Meeting Information

ALA Webinar

 

October 16, 2013
1:00 PM - 2:00 PM
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Ogletree, Deakins, Nash, Smoak & Stewart, P.C.
4717 Grand Ave, Suite 300
KANSAS CITY, MO 64112
http://www.ogletreedeakins.com
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 Join KCALA members for an ALA Webinar!  Please register at least one week in advance.  If we have enough registrations, KCALA will purchase the Webinar.

Host:  Susan Rodriguez, [email protected]m

Saying the Hard Things with Aloha (CM)

Great leaders are great communicators, particularly when things get hard. Whether delivering a poor performance review or downsizing and letting people go, conveying difficult messages is one of the most challenging things a manager does. The word Aloha can mean many things, including compassion, grace and charity. Learn how to communicate with Aloha to say the hard things without detracting from the message.


Learning Objectives:

  • Identify key words and phrases that help soften the blow of bad news without undermining the message
  • Discuss ways to strengthen communication in many of the face-to-face settings within the law firm
Jayson L. Dibble, Ph.D., Assistant Professor in the Department of Communication at Hope College specializes in relational communication, particularly within face-to-face settings. His research areas include interpersonal communication, persuasion, health, and youth and family communication. His current interests are in the dynamics and communication implications regarding the interpersonal delivery of bad news. 

For Live Program Only:

CLM Recertification Credit: 1 hour of credit in the subject area of Communication & Organizational Management (CM).

CLM? App Credit (General): 1 hour of credit in Communication Skills for those seeking to fulfill the CLM application; 

---or ---

CLM? App Credit (Functional Specialists): 1 hour in the subject area of Communication & Organizational Management (CM) towards the additional hours required of some Functional Specialists to fulfill the CLM application. 

Tickets

$0.00 ALA Webinars are paid for by KCALA - Free to Members!

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* The Kansas City Chapter of the Association of Legal Administrators is a separate legal entity from the Association of Legal Administrators (ALA). ALA licenses the use of its name, mark, logos and other protected properties to chapters which are in good standing. ALA disclaims all liability or responsibility whatsoever for the actions, representations and liabilities of the Kansas City Chapter, specifically including those of any nature whatsoever arising from or out of the content of other features related to the Kansas City Chapter Web site. In no event shall ALA be deemed the guarantor of the Kansas City Chapter.